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Join our Tubman team

Clinical Program Assistant

Are you passionate about improving processes, detail-oriented, and interested in making a difference in the lives of people experiencing trauma? Tubman is seeking a part-time Clinical Program Assistant to join a dynamic and collaborative team to support our outpatient mental and chemical health services. This position will be based at Tubman Chrysalis Center in south Minneapolis. Work hours are primarily weekdays; occasional evenings and weekends required. This position requires high-quality interpersonal and communication skills combined with keen organizational, analytical, and critical-thinking abilities.



  • Provide administrative and operational support to the Clinical Director, and collaboratively coordinate quality assurance and quality improvement processes.
  • Assist Clinical Director in monitoring staff productivity and performance in order to achieve clinical goals and expectations, including: direct client service hours, , client no show and cancellation rates, and meeting administrative expectations.
  • Act as host to coordinate recruitment, interviews, and on-boarding efforts for   staff and interns on the clinical team. .
  • Ensure staff are properly oriented and are aware of the performance expectations of their position, their credentials, and their licensing level.
  • Provide new hire and ongoing training in clinical billing systems and electronic medical records.
  • Monitor accuracy of staff data entry and develop a feedback and verification process to communicate errors and other issues to the appropriate staff so that they are able to take corrective action.
  • Serve as point of contact for third-party billing and program vendors.
  • Communicate and work closely with the Finance Department, Intake and Insurance Manager, and other staff  that interact and/or assist with service billing and payment.



  • Experience: Minimum of 2 years of experience in medical billing, human services, project coordination, or a related field.
  • Minimum Education: Associate’s degree in a related field, or equivalent lived experience.
  • Exceptional communication skills, with the ability to speak, listen, and write in a clear, thorough, and timely manner.
  • Commitment to diversity, equity, and inclusion with demonstrated experience working with people from diverse backgrounds.  
  • Strong organization and problem-solving skills, including the ability to set priorities, manage time effectively, track details, assess problems, and generate solutions.
  • Proven track record of effective cross-function collaboration.
  • Knowledge of billing requirements, with current knowledge of Medicare, Medicaid, commercial and managed care insurance issues and regulations preferred.
  • Experience providing training to individuals and small groups.
  • Computer skills with specific knowledge of Microsoft Office applications, electronic medical records, and database experience.
  • Salary range is $17-20 per hour, dependent upon experience and qualifications, and is accompanied by a quality benefits package and opportunities for professional growth.

TO APPLY:  Send resume and cover letter to:

Preference will be given to resumes received by Friday 11/14/2020.   

We encourage applications from Black, Indigenous, and People of Color, multilingual speakers, people of all genders, veterans and people with disabilities. We are an Equal Opportunity Employer. 

About us: Tubman’s philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, hope, and healing to nearly 25,000 people of all ages, genders and cultural backgrounds who are facing violence, exploitation, homelessness, addiction or mental health challenges. Our culturally responsive services are rooted in decades of research, innovation, experience and partnership. Incorporating feedback from the people we serve and the community, Tubman provides countless ways to help. To learn more, please visit