Join our Tubman team
Shelter Case Manager
Purpose of this Job
The shelter case manager will assess victim/survivor needs to connect to appropriate services and ensure the provision of comprehensive services which meet their needs. The shelter case manager will implement services with a trauma-informed, strengths-based and client-centered approach while assisting people to work toward self-sufficiency. The schedule is flexible to support client and program needs (generally Mon-Fri 10:00am-6:30pm) and must include at least one evening per week in shelter until 8:00pm or later. The position will have office space on the shelter floor but approximately 30% of work hours will take place in the community.
Essential Job Duties
- Creates safe and supportive relationships with clients.
- Provides case management services to shelter clients on their caseload; maintaining consistent contact with all clients.
- Provides advocacy and support using a strength based, non-judgmental and client centered approach.
- Completes intake and assessment, goal plans, progress reports, and exit reports on all assigned clients.
- Provides transportation to clients regularly for appointments and commitments related to goal areas.
- Facilitates support groups and activities for clients.
- Supports clients in setting and achieving client-led goals to foster hope and healing and secure housing.
- Completes necessary paperwork, data entry, case notes, and administrative work related to client services.
- Assists in providing training, mentoring, and development of new staff, interns, and volunteers.
- Establishes and maintains relationships with appropriate community and government agencies, schools, and other appropriate systems and supports.
- Supports advocacy staff as needed with the crisis line, walk in clients, security maintenance and client de-escalation.
- Coordinates with and communicates to advocacy staff and management in regards to client needs.
- Bachelor’s degree in a related field or 4 years equivalent applicable experience preferably in domestic violence services.
- 2+ years direct service experience related to violence and homelessness, including domestic violence, sexual assault and exploitation.
- Experience in implementing interventions to support complex trauma.
- Essential knowledge, skills, and abilities (specific competencies for the position):
- Ability to welcome and engage a diverse group of stakeholders with a demonstrated commitment to diversity, equity, and inclusion.
- Understand and work from the agency’s set of values and philosophical approaches; including harm-reduction/housing first, trauma-informed care, violence as a learned behavior, client-centered and led work, etc.
- Have access to reliable transportation, a valid driver’s license and insurance, and maintain a good driving record
- Set and uphold professional boundaries.
- Knowledge of domestic violence related issues and systems.
- Pass a DHS fingerprint criminal background study as required by program licensing.
To apply: Send resumes and cover letter to: firstname.lastname@example.org. Or Tubman Center East, Attn: HR Dept. 1725 Monastery Way, Maplewood, MN 55109
We encourage applications from people of color, multilingual speakers, people of all genders, veterans and people with disabilities. We are an Equal Opportunity Employer.
About us: Tubman’s philosophy is rooted in our inspiration and namesake, Harriet Tubman. Facing unrelenting adversities, Harriet Tubman encouraged others to simply "Keep going." Each year, Tubman offers safety, healing and hope to over 25,000 people of all ages who are facing violence, exploitation, homelessness, addiction or mental health challenges. Our culturally responsive services are rooted in decades of research, innovation, experience, and partnership. Incorporating feedback from the people we serve and the community, Tubman provides countless ways to help.